Network Status

Ongoing Grapevine WebMail issue

admin — Wed, 07 Jul 2010 05:39:04 +0000

Grapevine would like to advise customers that there is currently an ongoing stability issue with the current WebMail system.

This problem is causing the WebMail login process to take much longer than it should, or fail to login at all.

In the short term we are working to rectify the cause of the issue and hope to have login times back to normal shortly.

In the longer term we are currently testing a replacement platform for WebMail that will not only increase stability, but also offer a great improvement to features. We are hoping to implement this new platform in the fourth quarter of this year.

Scheduled Maintenance – Email Facilities

helpdesk — Fri, 02 Jul 2010 04:54:13 +0000

Grapevine would like to advise it’s customers that there will be an interruption to the Grapevine email facility during the early hours of Monday 5 July 2010.

Webmail and Email applications on your computer connecting to the Grapevine mail servers will be interrupted during this maintenance period.

To ensure that you can enjoy the benefits of a high-quality network, Grapevine needs to perform service upgrades from time to time.

Grapevine Emergency Maintenance

admin — Mon, 28 Jun 2010 07:12:48 +0000

Grapevine engineers will be performing emergency network maintenance.

This will affect all Grapevine customers accessing E-Mail, Account Management, Web Hosting and Co-Location services for a period of up to 10 minutes.

National ADSL Mailbox Storage Relocation

helpdesk — Mon, 21 Jun 2010 02:41:06 +0000

There will be a 45 minute loss of service to POP3/IMAP between 0100-0230 Wed 23rd June. New mail deliveries will also be delayed during this period. This is required to relocate the mail clusters storage nodes within our ADSL data center.

Outbound SMTP services will not be affected.

TransACT Planned Network Outage Notification

admin — Mon, 31 May 2010 02:48:08 +0000

A planned TransACT network upgrade will be performed which may cause interruptions to Grapevine customers in Fyshwick, Kingston, Barton, Narrabundah, Griffith, Red Hill and Forrest.

This will affect all Grapevine customer services in the area for up to 5 minutes sometime within the outage window specified.

Hoax email alert

helpdesk — Thu, 07 Jan 2010 23:15:42 +0000

Grapevine would like to advise its customers of hoax emails being sent to Grapevine customers requesting account and personal information, including your password.

Please do not respond or provide any information to this request and note that Grapevine would never send you an email requesting your password.

Grapevine broadband plans on the TransACT network

helpdesk — Thu, 19 Nov 2009 04:45:28 +0000

We’d like to remind you about our new and exciting Grapevine broadband plans on the TransACT network*. There are two ranges of plans – shaped and usage – both with different features to suit your needs

1. Shaped plans

Shaped plans are great for families. If you like using the internet, but want flexibility and peace of mind in knowing you can download as much as you like without ever paying overruns, then shaped plans are for you.

Shaped plans mean that if you ever reach your monthly download quota for a data type – peak or off-peak – that data type’s speed will be slowed to 72kbps for the remainder of the Download Measurement Period and you will not be charged any extra.

Grapevine provides usage alerts via email to enable you to monitor your download usage to avoid having your speed slowed.

With plans starting from a low $17.95 per month and free plan upgrades, why not take another look at Grapevine’s shaped plans and upgrade from your current plan to a new plan?

2. Usage plans

Usage plans suit people that like larger download allowances, greater off-peak download periods (12.00am to 12.00pm) and are happy to use email usage alerts to monitor overruns.

Usage plans mean that if you reach your monthly peak download quota, your speed will not be slowed, but you pay for additional downloads until you exceed your maximum capped amount. After you have exceeded your maximum capped amount of peak downloads your speed is slowed to 72kbps.

Plans start from $9.95 per month. This plan includes overruns charged at 10c/Mb, with a capped monthly spend of $59.95.

If you would like to talk to us about the benefits of switching to one of our new plans on the TransACT network or would like more information about how your current plan compares to the new plans, then simply call us on 13 35 00 and select option 1.

Yours sincerely

Geoff White

General Manager Sales, Marketing and Product

Terms and conditions:

*TransACT broadband connection required, additional fees may apply.